An Intro to Messaging & Texting in the Workplace

In today's business world, Instant Messaging (IM) and texting have become integral to the communication process in the workplace. They provide employees the ability to send and receive information instantly without even leaving their office chair. 

Here's an example of how the workplace can benefit from IM and texting:

Mr. Smith runs a moderate sized company and has recently introduced the virtual office (employees work from home) to his business. Several of his employees choose to work from their virtual office, while some remain in the original office space. With a project deadline looming, staff from the virtual and main office are able to communicate in real time, just as if they had left their desk to talk to another at their desk. Both employees are able to provide information to the other while continuing to focus on their portion of work for the project. 

IM and texting can be beneficial for everyone in the workplace.

As with any technology, there's always pros and cons and that certainly holds true in the business world as well. In my upcoming entries, we'll discuss the pros and cons, do's and don'ts, the technologies available to businesses, and more.